Building Internal Capability for Shifting Focus to Improvement

SCG partnered with a large consulting firm to re-engineer business processes within a complex government agency undergoing radical shifts in its operating structure.The Sponsor was charged with realizing the benefits of efficiency and service through process improvements in an environment where employee groups had historically not been motivated by work quality or efficiency.

Through this 100-person team of employees and contractors, SCG facilitated engagement sessions of employee-led teams, innovative communication exchanges, and Executive Sponsor coaching. This resulted in the initiative and the operating unit experiencing unprecedented commitment for the new 'improvement culture' which generated internally-driven solutions as well as increased productivity and service.