SCG partnered with a large consulting firm to re-engineer business processes within a complex government agency undergoing radical shifts in its operating structure.
The organization had a rich history of technical dominance in the market and the culture supported this with engineering competence in every corner of the business. The business intelligence department had grown from a function primarily relied on for competitive position, to one that was doing more customer data collection, analysis and trending.
This multi-national manufacturer had already achieved substantial cost savings through innovative approaches in health care plan management. The next piece of savings would come with actually improving the health of the workforce. This meant that multiple groups - benefits, compensation, and occupational health management - who normally have minimal connection, needed to come together and get results.
This small cross-divisional team had the monumental task of getting its organization to understand the business risk it had inadvertently accepted through its decentralized manufacturing operation. While the entrepreneurial nature of the culture had many advantages in productivity and service, it was leaving the organization exposed to unnecessary risk that was built into the system.
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[ Walt Disney ]